Lowe’s efforts to win over pros could save it from the home sector’s challenges
The retailer — which saw sales increase 10% in Q1 — is turning to the customer segment as DIY demand remains down.
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Lowe’s courts DIY shoppers as AI tools boost online conversions
The retailer is aiming to build relationships with its DIY customers through AI-enhanced omnichannel shopping, associate-led services and loyalty program options.
In the age of AI, REI is turning to its human employees to win
The retailer’s “green vest” associates serve as a key differentiator — both in stores and online — in an increasingly AI-driven world, according to CEO…
The Home Depot beefs up digital shopping experience for pros
As it pursues home improvement professionals, the retailer is enhancing the online experience with tools for better project management.
Organized retail crime bill passes House in bipartisan vote, heads to Senate
Industry groups have lobbied Congress to pass this legislation for years. But the impact on retailers’ efforts to prevent inventory loss remains unclear.
Walmart, Costco poised to win amid unfavorable retail environment
Moody’s is maintaining a negative outlook for the industry in 2026 as high prices and dwindling consumer demand pressure retailers.